Consejos para escribir la ayuda técnica de programas
6 ways to improve user retention of help content
Product help isn't the most exciting stuff to read. Also, there
isn't much incentive for users to commit most of it to memory. Often
users are just digging through the help to find an easy way out when
they are stuck; they don't want to become power users.
Despite the lack of user interest in committing your help to memory,
there are changes you can make so that your help is easier to absorb.
By making these changes, users comprehension will increase, and fewer
users will find themselves nodding off while reading through a help
topic for the tenth time.
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