"Features are good. They set Firefox apart from others, and attract users. What bothers users is features that don’t have a mature user interface. The solution should be to fix the interface, not drop the feature."
http://robert.accettura.com/blog/2005/09/04/features-vs-usability/
http://i.bnet.com/pdf/174974-Defeating_Feature_Fatigue_.pdf
http://berkeleymath.com/Documents/Defeating%20Feature%20Fatigue.pdf
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