Here's what they notated about strategies during their observations:
- Systematic exploration – people are testing and evaluating hypotheses about how the device works and then making plans for the next action to take.
- Trial and error – less logical than systematic exploration, people are trying various actions without a plan
- Rigid exploration – repetitive actions without meaningful outcomes, people are doing the same things over and over even if they don't work; there is a lack of self reflection
- Encapsulation – Focused information searching without an progress in task flow; people continue to search for information even though they aren't making progress in getting the task done